9777ap Privacy Policy

1 Introduction

9777ap is an online casino and sports betting platform serving the Bangladesh market. The Platform offers cricket betting — including BPL, IPL, and T20 World Cup markets — live casino games powered by Evolution Gaming and Ezugi, slots from Pragmatic Play, NetE nt, and Microgaming, and specialty games. In providing these services, we necessarily collect and process certain personal information about our players.

We take data privacy seriously. This Policy sets out in plain, formal English exactly what information we collect, why we collect it, how long we keep it, and what choices you have. It applies to all personal data collected through the 9777ap website, mobile interface, customer support channels, and any other touchpoint associated with the Platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of this Privacy Policy, 9777ap is the data controller responsible for the personal data collected through the Platform. This means 9777ap determines the purposes and means by which your personal data is processed.

If you have questions about how your personal data is handled, or wish to exercise any of the rights described in Section 11, you may contact our Data Protection contact point at: [email protected]. We aim to respond to all data-related enquiries within 30 days of receipt.

3 Data We Collect

3.1 Registration Data

When you create a 9777ap account, we collect the information you provide during the registration process, which typically includes:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Preferred username
• Residential address (city, district — e.g., Dhaka, Chittagong, Sylhet, Khulna)

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect against fraud and underage gambling, we may request:

• A copy of a government-issued national identity card (NID), passport, or driver's licence
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account registered in your name)
• A selfie or live photograph for identity confirmation, where required

3.3 Transaction Data

When you deposit or withdraw funds in BDT, we record transaction identifiers, amounts, timestamps, payment method references, and the outcome of each transaction. This data is essential for account management and dispute resolution.

3.4 Usage and Behavioural Data

We collect information about how you interact with the Platform, including:

• Pages visited, features used, and time spent on each section
• Games played, wagers placed, and betting history
• Session start and end times (recorded in Bangladesh Standard Time, UTC+6)
• Device type, operating system, browser version, and screen resolution
• IP address and approximate geographic location

3.5 Communications Data

When you contact 9777ap support via email or live chat, we retain records of those communications — including the content of messages, timestamps, and the nature of the enquiry — in order to resolve issues and improve our service quality.

3.6 Responsible Gaming Data

If you set deposit limits, activate a time-out, or request self-exclusion, we record those preferences and apply them to your account. This data is treated with a high degree of confidentiality and is not used for marketing purposes.

4 How We Use Your Data

9777ap uses the personal data described in Section 3 for the following purposes:

We do not use your personal data for any purpose that is incompatible with those listed above without first obtaining your consent or establishing a separate legal basis.

5 Legal Basis for Processing

9777ap processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including age verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: Processing is necessary for the legitimate interests of 9777ap, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain activities — such as sending promotional communications or deploying non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting [email protected].

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. 9777ap uses cookies and similar tracking technologies (such as local storage and session tokens) to make the Platform function correctly and to gather analytics data that helps us understand how players use the site.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in after a 9777ap Login, and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Collect anonymised data about page visits, session duration, and feature usage to help us identify and fix issues and improve the overall player experience.
• Functional Cookies: Remember your preferences, such as language settings and game lobby filters, so you do not need to reconfigure them on each visit.
• Marketing Cookies: Used — with your consent — to deliver relevant promotional content based on your interests and activity on the Platform. You may withdraw consent for marketing cookies at any time.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core Platform features, including the 9777ap Login and payment flows. Refer to your browser's help documentation for guidance on managing cookie preferences.

7 Sharing Your Data with Third Parties

We may share your personal data with the following categories of third party, solely for the purposes described:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive transaction data necessary to process your BDT deposits and withdrawals. Each partner operates under its own privacy and security framework.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios may receive anonymised gameplay data necessary to deliver their games correctly within the 9777ap environment.
• Identity verification services: Third-party KYC providers may process your identity documents for age and identity verification. These providers are bound by strict confidentiality and data security agreements.
• IT and cloud infrastructure providers: Server hosting, data storage, and platform infrastructure providers may have access to data as part of their service delivery. All such providers are contractually obligated to process data only on 9777ap's instructions.
• Legal and regulatory authorities: 9777ap may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or to protect the rights and safety of 9777ap, its players, or the public.

In all cases where data is shared with third-party processors, 9777ap requires those parties to maintain appropriate technical and organisational security measures and to use the data solely for the specified purpose.

8 Payment Data Handling

9777ap supports BDT transactions via mobile financial services including bKash, Nagad, and Rocket, as well as bank transfers through Dutch-Bangla Bank, City Bank, and BRAC Bank. All payment transactions are initiated through the secure interfaces provided by those partners.

9777ap does not store raw payment credentials — including mobile banking PINs, bank account passwords, or card numbers — on its own servers. When you initiate a deposit or withdrawal, you are interacting directly with the payment provider's secure gateway. 9777ap retains only the transaction reference, amount, timestamp, and outcome for account management and dispute resolution purposes.

If you believe a payment transaction has been processed incorrectly, please contact our support team at [email protected] with your transaction reference number, and we will investigate promptly.

9 Data Security

9777ap implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across all Platform pages and data transmission channels
• Secure, access-controlled server environments with restricted personnel access
• Regular security audits and vulnerability assessments
• Password hashing using industry-standard algorithms — plain-text passwords are never stored
• Session timeout and automatic logout features to protect inactive accounts
• Internal data access controls ensuring staff access only the data necessary for their role

While 9777ap takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe: use a strong, unique password for your 9777ap Login, do not share your credentials with others, and notify us immediately at [email protected] if you suspect unauthorised access to your account.

10 Data Retention

9777ap retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following general principles:

• Active accounts: Personal data is retained for the full duration of your account's active status.
• Closed accounts: Following account closure, 9777ap retains account records — including transaction history, KYC documents, and communications — for a minimum period as required to meet legal obligations and to support the resolution of any disputes that may arise after closure.
• Marketing preferences: If you have consented to receive promotional communications, your contact details and preference data are retained until you withdraw consent. Withdrawal of consent does not affect data retained for other lawful purposes.
• Anonymised analytics data: Aggregated, anonymised usage data that can no longer be linked to any individual may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

11 Your Privacy Rights

As a player on the 9777ap Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within 30 days.

• Right of Access: You may request a copy of the personal data that 9777ap holds about you, along with information about how it is used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

12 Children's Privacy

The 9777ap Platform is strictly restricted to individuals aged 18 years or older. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration and KYC process.

If 9777ap becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data in question, and — where funds were deposited — return them to the originating payment method to the extent practicable. If you believe a minor has registered on the Platform, please contact us at [email protected] immediately.

13 International Data Transfers

The 9777ap Platform primarily serves players in Bangladesh and processes data in connection with that market. In the course of operating the Platform, personal data may be transferred to and processed by third-party service providers — such as game studios, cloud infrastructure providers, and KYC partners — whose systems may be located outside Bangladesh.

Where such transfers occur, 9777ap takes appropriate steps to ensure that your personal data receives a level of protection consistent with this Privacy Policy. This may include entering into data processing agreements that require the recipient to maintain appropriate security standards, or relying on other lawful transfer mechanisms available under applicable law.

14 Updates to This Privacy Policy

9777ap may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will post an updated version at 9777ap.vip/privacy-policy and update the effective date shown at the top of this document. Where practicable, we will notify registered players of significant changes via the contact details held on their account.

Your continued use of the Platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically to stay informed about how your data is protected.

15 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 9777ap handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject Line: Please mark privacy-related enquiries clearly with "Privacy Request" or "Data Complaint"
• Response Time: We aim to acknowledge all privacy enquiries within 5 business days and to provide a substantive response within 30 days.
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to a relevant supervisory authority. We encourage you to contact us first so that we have the opportunity to resolve your concern directly.